Help & FAQs

Order Issues

If your order has not shipped, You can contact us to cancel your order.
*Please note that we cannot cancel orders that have already been shipped.

Your current order status is displayed on the My Orders and Tracking page.

Once you receive your package, please click the “Write a Review” button on the “My Reviews” page to write a review.

Please contact us to change your address before your item ships.

Please contact us with your order number and billing address.

If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your transaction ID.

Shipping & Delivery

Our warehouses are located in China. 

After successful payment, All orders delivered within 3 days. (Except for out-of-stock orders and remote receiving areas)

Tracking information will be updated on the “My Orders ” page at the same time after the package is shipped.

Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.

Please contact the local carrier and re-schedule the delivery.

Return & Refund

NO, Due to the particularity of high import and export freight for commercial equipment. All equipment sold declined to return. Please review our returns policy.

Payment & Promos

Please pay close attention to the promotion activities on our website to get a discount code.

Please use the discount code on your next purchase before the code expires.

Please read the usable product range, time and other regulations of the discount code. Please contact us next for more details.

Only one discount code can be used on one order.

Accepts PayPal and Bank Transfer payments. If you need other payment methods, please contact us.

Please check your network environment, payment method, and bank settings.